The Customer Success Framework

Customer Success
What is Customer Success

The 10 Steps to Success

  1. Review & Gain Consensus: What are the numbers today?
  2. Optimize Valuation: Establish how much should be invested & why...
  3. Create Segmentation: Where to focus resources...
  4. Identify What is in Place Today – The As-Is...  
  5. Determine The Customer’s Definition of Success  
  6. Focus: Identify the Greatest Opportunity to Increase LTV:  
  7. Create Customer Personas: The Renewal & Expansion Team(s) 
  8. Your Company's Vision of Success for the Customer: The "Value Path"   
  9. Execution: Define tactics to deliver results that scale...
  10. Assess the Effectiveness of Your Actions: Agility Optimized!

Want to Learn More?

Learn a bit more about the "Ten Steps"! 

Learn a Bit More about the "Ten Steps"!

Tools & Insights from Others