The Customer Success Framework

1. Review & Gain Consensus: Understand what the numbers are today.
2. Targeted Investment: Establish how much should be invested & why.
3. Create Segmentation: Optimize the value of your limited resources.
4. Identify What is in Place Today: Define the "As-Is".  
5. Determine The Customer’s Definition of Success.  
6. Focus: Identify the Greatest Opportunity to Increase LTV.  
7. Define the Customer's Organization: The Renewal & Expansion Team(s) 
8. Create a "Value Path": Your Company's Vision of Success for the Customer.   
9. Execution: Define tactics to deliver results that scale.
10. Agility: Assess the Effectiveness of Your Actions and Evolve.

Learn a bit more about the "Ten Steps"!