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    • Home
    • Investing in CS
    • Financial Foundations
    • TSC Blog
    • Insights From Others
    • The Framework
    • Webinar Q&A
    • Contact Us
    • The Lighter Side of Life
    • About Us
  • Home
  • Investing in CS
  • Financial Foundations
  • TSC Blog
  • Insights From Others
  • The Framework
  • Webinar Q&A
  • Contact Us
  • The Lighter Side of Life
  • About Us

optimizing net retention & capital efficiencies

optimizing net retention & capital efficiencies optimizing net retention & capital efficiencies optimizing net retention & capital efficiencies


Management Consulting That Uses a Data-Driven Approach 

to Scaling and Maximizing Your Investment in Customer Success 


Get In Touch

Delivering Results that scale

Customer Success: Financial Foundations

Customer Success is all about improving Customer Lifetime Value (LTV), and optimizing it requires investment!  

The Question is "How Much, Where, and When?  

Find out more

Focussing Your Investment : Targeted Tactics

Once a Prospect Becomes a Customer, Everything Changes. 

"Customer Segmentation" is not "Sales Segmentation"!  Developing a  segmentation strategy focuses your investment 

and Customer Success resources on activities that 

Optimize Customer Lifetime Value and Increases Your Valuation.

Segmentation Aligns Your Strategy and Business Objectives.


Investment Strategies: Optimize Growth & Burn Rate

Financially Sound Strategies Optimize Revenue Growth with Burn Rate: 

Our management consulting best practices create a financial foundation for defining tactics that enable your customer success team to drive net-revenue retention and growth.  In the words of Sun Tsu:  

“Strategy without tactics is the slowest route to victory, 

Tactics without strategy is the noise before defeat.”  

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Let's Talk

Reach Out and We Can Spin Up a Zoom Conference and Spend 20 Minutes Talking About How You Can Use a Financially Based Data-Driven Approach to Optimize Your Customer Success Organization... THIS ONE IS ON ME :)

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