CUSTOMER SUCCESS IS ARGUABLY THE MOST IMPORTANT DISCIPLINE WITHIN YOUR COMPANY!
According to Tomasz Tunguz from Redpoint Ventures:
The factor that has the Highest Correlation with the Valuation of post-money
"Series A" SaaS companies isn’t revenue or revenue growth, it's negative churn.
For something this important, Customer Success organizations are often poorly defined.
At TSC we work with you to define business objectives for your Customer Success organization. These financially quantifiable business objectives are the foundation that enables the creation and execution of tactics that delivers revenue growth and superior financial performance.
Customer Success & Financial Foundations
For more than 20 years I've worked with companies and their customers to deliver quantifiable business value. The expertise and best practices I leverage for my clients was developed over 20 years as an executive in companies ranging from the Fortune 50 to Startups in North America, Europe, and Asia. The methodology I employ begins with the creation of a financial foundation that optimizes your post-sales strategy for revenue growth and burn rate. This foundation is then used to define the role your Customer Success Organization plays in achieving your company’s business objectives. By defining your post-sales financial foundation we enable Customer Success Organizations to define, design, and execute on tactics that deliver vastly superior results in less time.
The Recipe for Results:
25% Strategy – 25% Tactics & Metrics - 40% Execution – 10% Humility
I began my career performing research and moved to operations because of my passion for results. Shortly there after, I took this expertise and focused on how companies leverage their financial resources to maximize the value they deliver to their customers. For the last 20 years this has been my passion. It's what makes me tick