CUSTOMER SUCCESS IS ARGUABLY THE MOST IMPORTANT DISCIPLINE WITHIN YOUR COMPANY!
According to Tomasz Tunguz from Redpoint Ventures:
The factor that has the Highest Correlation with the Valuation of post-money
"Series A" SaaS companies isn’t revenue or revenue growth, it's negative churn.
For something this important, Customer Success organizations are often poorly defined.
At TSC we work with you to define business objectives for your Customer Success organization. These financially quantifiable business objectives are the foundation that enables the creation and execution of tactics that delivers revenue growth and superior financial performance.
My career has focused on making customers more successful by delivering quantifiable business value. The expertise and best practices I leverage for my clients was developed over 20 years as an executive in companies ranging from the Fortune 50 to Start-Ups in North America, Europe, and Asia. The methodology I employ begins with the creation of a strategy, which defines the role your Customer Success Organization will play in achieving your company’s business objectives. This strategy is built upon a financial foundation that enables the definition, design, and execution of tactics that deliver vastly superior results in less time.
The Recipe for Results:
25% Strategy – 25% Tactics & Metrics - 40% Execution – 10% Humility
I began my career performing research and moved to operations because of my passion for results. Shortly there after, I took this expertise and focused on how companies work with their customers. For the last 20 years this has been my passion. It's what makes me tick...
I'm a father with two fantastic kids and an incredible wife, the love of my life...