What Other Experts Say...

2020 Measuring Net-Dollar Retention

McKinsey & Company: Realizing Your Strategy

McKinsey & Company: Realizing Your Strategy

image89

NET-DOLLAR RETENTION

Another great piece from Tomasz Tunguz about measuring Net-Dollar Retention and the impact of measuring it Monthly, Quarterly and Annually!  Includes insights into what companies like Zendesk, Twilio & Box do. -

McKinsey & Company: Realizing Your Strategy

McKinsey & Company: Realizing Your Strategy

McKinsey & Company: Realizing Your Strategy

image90

"For all the time managers spend developing their companies’ strategic plans, they don’t always succeed at reflecting those strategic priorities in subsequent budgeting decisions."

Customer Success: Impact on Valuations

McKinsey & Company: Realizing Your Strategy

How Much Others Invest in Customer Success

image91

REDPOINT VENTURES

Did you know that the highest correlated factor to post-money valuations for Series A SaaS companies isn’t revenue or revenue growth, it's negative churn? 

How Much Others Invest in Customer Success

How Much Others Invest in Customer Success

How Much Others Invest in Customer Success

image92

MATRIX PARTNERS

As a Benchmark, or a Starting Point for Your Customer Success Organization... This Research Provide a Comprehensive Look at private SaaS company revenue acquisition costs!

McKinsey & Company: An Outside-In View

How Much Others Invest in Customer Success

Customer Success 2.0 The New Growth Engine

image93

McKINSEY & COMPANY:

Taking an "Outside-In View" and how doing so can debias and improve your forecasts...  A Q&A and Podcast from "Inside the Strategy Room".  

Customer Success 2.0 The New Growth Engine

How Much Others Invest in Customer Success

Customer Success 2.0 The New Growth Engine

image94

Great Insights from McKinsey for Customer Success Professionals

2019 KBCM/Pacific Crest Survey

2019 KBCM/Pacific Crest Survey

2019 KBCM/Pacific Crest Survey

image95

The KBCM Annual Survey 

Provides great insights into the performance of privately held SaaS companies...

Tools & Insights from Others

image96
image97
image98

Get More "Insights from Others"

Sign up and we'll make sure to keep you in the loop!