What Other Experts Say...

NET-DOLLAR RETENTION

Another great piece from Tomasz Tunguz about measuring Net-Dollar Retention and the impact of measuring it Monthly, Quarterly and Annually!  Includes insights into what companies like Zendesk, Twilio & Box do. -

"For all the time managers spend developing their companies’ strategic plans, they don’t always succeed at reflecting those strategic priorities in subsequent budgeting decisions."

REDPOINT VENTURES

Did you know that the highest correlated factor to post-money valuations for Series A SaaS companies isn’t revenue or revenue growth, it's negative churn? 

MATRIX PARTNERS

As a Benchmark, or a Starting Point for Your Customer Success Organization... This Research Provide a Comprehensive Look at private SaaS company revenue acquisition costs!

McKINSEY & COMPANY:

Taking an "Outside-In View" and how doing so can debias and improve your forecasts...  A Q&A and Podcast from "Inside the Strategy Room".  

Great Insights from McKinsey for Customer Success Professionals

The KBCM Annual Survey 

Provides great insights into the performance of privately held SaaS companies...