What Other Experts Say...

Customer Success: Impact on Valuations

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REDPOINT VENTURES

Did you know that the highest correlated factor to post-money valuations for Series A SaaS companies isn’t revenue or revenue growth, it's negative churn? 

How Much Others Invest in Customer Success

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MATRIX PARTNERS

As a Benchmark, or a Starting Point for Your Customer Success Organization... This Research Provide a Comprehensive Look at private SaaS company revenue acquisition costs!

McKinsey & Company: An Outside-In View

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McKINSEY & COMPANY:

Taking an "Outside-In View" and how doing so can debias and improve your forecasts...  A Q&A and Podcast from "Inside the Strategy Room".  

McKinsey & Company: Realizing Your Strategy

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"For all the time managers spend developing their companies’ strategic plans, they don’t always succeed at reflecting those strategic priorities in subsequent budgeting decisions."

Customer Success 2.0 The New Growth Engine

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Great Insights from McKinsey for Customer Success Professionals

2019 KBCM/Pacific Crest Survey

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The KBCM Annual Survey Provides great insights into the performance of privately held SaaS companies...

Tools & Insights from Others

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