optimizing net retention & capital efficiencies
Management Consulting That Uses a Data-Driven Approach
to Scaling and Maximizing Your Investment in Customer Success
Delivering Results that scale
Customer Success: Financial Foundations
Customer Success is all about improving Customer Lifetime Value (LTV), and optimizing it requires investment!
The Question is "How Much, Where, and When?
Focussing Your Investment : Targeted Tactics
Once a Prospect Becomes a Customer, Everything Changes.
"Customer Segmentation" is not "Sales Segmentation"! Developing a segmentation strategy focuses your investment
and Customer Success resources on activities that
Optimize Customer Lifetime Value and Increases Your Valuation.
Segmentation Aligns Your Strategy and Business Objectives.
Investment Strategies: Optimize Growth & Burn Rate
Financially Sound Strategies Optimize Revenue Growth with Burn Rate:
Our management consulting best practices create a financial foundation for defining tactics that enable your customer success team to drive net-revenue retention and growth. In the words of Sun Tsu:
“Strategy without tactics is the slowest route to victory,
Tactics without strategy is the noise before defeat.”